With Apple Trade In, it’s easy to exchange your eligible device for instant credit towards a new iPhone.
If there’s an issue with your trade-in.
You can still get your new iPhone. If your trade-in doesn’t pass the diagnostic test or the condition doesn’t match what you described, we’ll offer you a choice. You can accept and pay the difference between the trade-in credit you already received and the revised value of your device. Or you can keep your trade-in device and pay back the entire instant credit amount.