FAQs

FAQs

July FAQs 

 

15-inch MacBook Air M5 

 

1. Is the 15-inch MacBook Air M5 available at iPlanet? 

Yes, the 15-inch MacBook Air M5 is available at iPlanet, subject to stock availability online and at select stores. 

2. Can I trade in my old laptop and upgrade to a new MacBook at iPlanet? 

Yes, iPlanet offers trade-in options on eligible laptops, making it easier to upgrade to a new MacBook. 

3. Which MacBook is best for students, professionals, and creators? 

The best MacBook depends on your needs. MacBook Air suits students and everyday professionals, while MacBook Pro is ideal for creators and demanding workflows. 

4. What is the difference between the MacBook Air and MacBook Pro? 

MacBook Air is lightweight and designed for everyday use, while MacBook Pro offers higher performance for intensive professional tasks. 

5. Which storage and memory configurations are available for MacBook models? 

MacBook models are available with multiple SSD storage and unified memory options, depending on the model you choose. 

6. How long does a MacBook battery last on a single charge? 

Depending on the model, MacBook offers up to 18–24 hours of battery life on a single charge. 

7. Does MacBook support Apple Intelligence and AI-powered features? 

Yes, supported MacBook models with Apple silicon support Apple Intelligence and AI-powered features. 

8. What accessories are included in the MacBook box? 

The box includes the MacBook, a USB-C or MagSafe charging cable, and a compatible power adapter. 

9. Does MacBook support fast charging and external displays?

Yes, supported MacBook models offer fast charging and can connect to external displays. 

10. Is a MacBook suitable for video editing, coding, and professional workloads? 

Yes, MacBook is well-suited for video editing, coding, design, and other professional workloads, depending on the model and configuration. 

 

MacBook Pro M5 

1. What offers are available on the MacBook Pro M5 at iPlanet? 

iPlanet offers exciting deals on the MacBook Pro M5, including eligible exchange offers, EMI options, and seasonal promotions. 

2. Can I trade in my old laptop and upgrade to a MacBook Pro M5 at iPlanet? 

Yes, iPlanet offers trade-in options on eligible laptops, making it easier to upgrade to a new MacBook Pro M5. 

3. What are the key features of the MacBook Pro M5? 

The MacBook Pro M5 features the Apple M5 chip, Liquid Retina XDR display, long battery life, Apple Intelligence support, and advanced connectivity. 

4. How does the MacBook Pro M5 compare to the MacBook Pro M4? 

The MacBook Pro M5 delivers improved performance, enhanced efficiency, and upgraded AI capabilities compared to the MacBook Pro M4. 

5. What screen sizes are available for the MacBook Pro M5? 

The MacBook Pro M5 is available in 14-inch and 16-inch display options. 

6. What storage and memory configurations are available on the MacBook Pro M5? 

The MacBook Pro M5 is available with multiple SSD storage and unified memory configurations to suit different workloads. 

7. Does the MacBook Pro M5 support Apple Intelligence and AI-powered workflows? 

Yes, the MacBook Pro M5 supports Apple Intelligence and AI-powered features designed to enhance productivity. 

8. How long does the MacBook Pro M5 battery last on a single charge? 

The MacBook Pro M5 offers up to 24 hours of battery life, depending on the model and usage. 

9. What accessories are included in the MacBook Pro M5 box? 

The box includes the MacBook Pro M5, a USB-C to MagSafe 3 cable, and a USB-C power adapter. 

10. Is AppleCare+ available for the MacBook Pro M5, and what does it cover? 

Yes, AppleCare+ is available for the MacBook Pro M5 and includes extended coverage, accidental damage protection, and priority Apple support. 

 

Iphone 17e 

1. Is the iPhone 17e available for store pickup at iPlanet? 

Yes, store pickup for the iPhone 17e is available at select iPlanet stores, subject to stock availability. 

2. Will I receive a GST invoice when purchasing the iPhone 17e from iPlanet? 

Yes, iPlanet provides a GST invoice for eligible iPhone 17e purchases upon request. 

3. What are the key features of the iPhone 17e? 

The iPhone 17e features the latest Apple chip, an advanced camera system, Apple Intelligence support, a Super Retina display, and 5G connectivity. 

4. How does the iPhone 17e compare to the iPhone 16e? 

The iPhone 17e offers improved performance, enhanced AI features, and hardware upgrades over the iPhone 16e. 

5. What storage options are available for the iPhone 17e? 

The iPhone 17e is available in multiple storage options, including 128GB, 256GB, and 512GB. 

6. Does the iPhone 17e support MagSafe charging and accessories? 

Yes, the iPhone 17e supports MagSafe charging and compatible MagSafe accessories. 

7. Is the iPhone 17e water and dust resistant? 

Yes, the iPhone 17e is rated IP68 for water and dust resistance. 

8. Does the iPhone 17e support 5G connectivity in India? 

Yes, the iPhone 17e supports 5G connectivity on compatible networks in India. 

9. What accessories are included in the iPhone 17e box? 

The box includes the iPhone 17e and a USB-C charging cable. 

10. How long does the iPhone 17e battery last on a single charge? 

The iPhone 17e delivers all-day battery life, depending on usage. 

 

Apple Enterprises Solution 

1. What business solutions does iPlanet offer for Apple devices? 

iPlanet offers Apple Enterprise Solutions, including device procurement, deployment, management, trade-in programs, financing, and enterprise support. 

2. Does iPlanet provide Apple device management and deployment services for enterprises? 

Yes, iPlanet provides Apple device deployment, management, and lifecycle support tailored to enterprise business needs. 

3. Can businesses get bulk purchase and AMC support for Apple products? 

Yes, iPlanet supports bulk Apple purchases and offers AMC and after-sales services for eligible business customers. 

4. What are Apple Enterprise Solutions for businesses? 

Apple Enterprise Solutions help businesses deploy, manage, secure, and support Apple devices across teams and locations. 

5. How can Apple devices improve workplace productivity and collaboration? 

Apple devices enable seamless collaboration, secure workflows, and smooth integration across teams, helping improve workplace productivity. 

6. What industries benefit the most from Apple Enterprise Solutions? 

Industries such as healthcare, education, finance, retail, IT, media, and professional services benefit from Apple Enterprise Solutions.

7. What is included in Apple device management for enterprises? 

Enterprise device management includes deployment, configuration, security, software updates, remote management, and device lifecycle support. 

8. Why are businesses choosing MacBook and iPad for enterprise use? 

Businesses choose MacBook and iPad for their performance, security, reliability, and seamless integration within the Apple ecosystem. 

9. How secure are Apple devices for enterprise and corporate environments? 

Apple devices offer built-in security features, regular software updates, encryption, and enterprise-grade device management capabilities. 

10. What are the benefits of deploying Apple products in hybrid workplaces? 

Apple products support secure remote work, seamless collaboration, centralized management, and consistent user experiences across locations. 

 

Apple laptop trade-in business 

1. What is the Apple laptop trade-in program offered by iPlanet Business? 

iPlanet Business offers Apple laptop trade-in solutions that let businesses exchange eligible devices and offset the cost of upgrading to new Apple products. 

2. Which Apple devices are eligible for trade-in at iPlanet Business? 

Eligible MacBook models and select Apple devices can be traded in through iPlanet Business, subject to evaluation and program terms. 

3. Can businesses exchange old MacBooks for new Apple devices? 

Yes, businesses can trade in eligible MacBooks and use the assessed value towards new Apple devices. 

4. How is the trade-in value of an Apple laptop calculated? 

Trade-in value is based on the device's model, age, condition, specifications, and overall functionality. 

5. Do you offer bulk MacBook trade-in solutions for companies and enterprises? 

Yes, bulk MacBook trade-in solutions are available for businesses and enterprise customers. 

6. Can I trade in non-Apple laptops as part of the Apple laptop exchange program? 

Yes, eligible non-Apple laptops may also qualify for trade-in, subject to evaluation. 

7. What documents are required for a business laptop trade-in? 

You'll typically need proof of ownership, company details, and a valid purchase invoice or record. 

8. Is secure data wiping included in the Apple laptop trade-in process? 

Yes, secure data wiping is recommended before trade-in, and professional data erasure services may be available. 

9. How long does the Apple laptop trade-in process take? 

The trade-in process is usually completed within a few business days, depending on device evaluation. 

10. Can the trade-in value be used toward purchasing new MacBooks or iPads? 

Yes, eligible trade-in value can be applied towards the purchase of new MacBooks, iPads, or other eligible Apple devices. 

 

iPhone 17

1.     What exclusive offers are available on the iPhone 17 at iPlanet?

A.     iPlanet may offer exclusive benefits on the iPhone 17, ranging from bank discount to cashback offers, exchange bonuses and flexible EMI options. Available promotions may vary by location and season.

2.     Can I exchange my old phone for an iPhone 17 at iPlanet?

A.     Yes, iPlanet offers device exchange programs that allow eligible customers to trade in their old smartphones and reduce the cost of upgrading to the iPhone 17.

3.     What are the key upgrades in the iPhone 17 compared to older iPhone models?

A.     The iPhone 17 is expected to feature performance upgrades, enhanced camera capabilities, better battery efficiency and new software experiences compared to previous generation iPhones.

4.     Does the iPhone 17 support both eSIM and physical SIM cards?

A.    SIM support may vary by region, but the iPhone 17 is expected to support eSIM functionality alongside physical SIM options in select markets.

5.     Does the iPhone 17 support fast charging and MagSafe accessories?

A.     Yes, the iPhone 17 is expected to support fast charging and remain compatible with Apple’s MagSafe ecosystem for wireless charging and magnetic accessories.

6.     What accessories are included in the iPhone 17 box?

A.     The iPhone 17 box includes the device and a USB-C charging cable.

7.     What color options are available for the iPhone 17?

A.     Apple has introduced the iPhone 17 in multiple colour options, including classic finishes and potentially new colours depending on the model.

8.     What storage options will be available for the iPhone 17?

A.     The iPhone 17 is available in multiple storage variants, giving users the flexibility to choose based on their usage and storage needs.

9.     Will the iPhone 17 be compatible with existing accessories

A.     Many existing accessories, including the MagSafe compatible chargers and accessories, are expected to work with the iPhone 17, subject to design and specification updates.

10.  Does iPhone 17 support Apple Intelligence?

A. Yes, the iPhone 17 supports Apple Intelligence, Apple’s personal intelligence system designed to enhance productivity, communication and everyday tasks through AI capabilities.

 

iPhone 16

  1. Should I buy the iPhone 16 from iPlanet website or store?

Both the store and the website offer access to a seamless purchasing experience. If you prefer convenience, you can purchase the iPhone 16 online through the iPlanet website. If you’d like hands-on product demonstrations and expert guidance, visiting an iPlanet store may be a better choice.

  1. What exclusive offers and EMI options are available for iPhone 16 at iPlanet?

iPlanet regularly offers attractive bank discounts, exchange benefits, cashback offers, and flexible EMI plans on the iPhone 16. Available promotions may vary throughout the year, depending on location and season, so it’s worth checking the latest promotions online or speaking with an iPlanet store representative.


3.     Which storage variants are available for the iPhone 16?

A.     The iPhone 16 is available in 128GB, 256GB and 512GB storage options.

4.     Does the iPhone 16 support both eSIM and physical SIM cards?

A.     Yes, the iPhone 16 supports eSIM and in India, it also supports a physical SIM card.

5.     What accessories are included inside the iPhone 16 box?

A.     The iPhone 16 box includes the iPhone 16 and a USB-C charging cable. The power adapter is sold separately.

6.     What color options are available for the iPhone 16?

A.     The iPhone 16 is available in black, white, pink, teal and ultramarine.

7.     Can I exchange my old smartphone for an iPhone 16 while buying new?

A.     Yes, many retailers and Apple-authorized partners offer exchange programs that let you trade in an eligible smartphone when purchasing an iPhone 16.

8.     Should I buy Apple Care for iPhone 16?

A.     Apple Care+ can be a worthwhile addition if you want extended coverage for accidental damage, repairs and technical support.

9.     Does the iPhone 16 come with any new software features?

A.     Yes, the iPhone 16 comes with new features in iOS 18, including enhanced customisation, improved messaging tools and Apple Intelligence on supported models.

10.     Is the iPhone 16 compatible with previous iPhone accessories?

A. Many existing accessories, including MagSafe chargers and compatible USB-C accessories, work with the iPhone 16. Compatibility may vary depending on the accessory type.

 

 iPhone 15

1.     Does iPlanet provide EMI and financing options for iPhone 15 purchases?

A.     Yes, iPlanet offers EMI and financing options through select banking and payment partners.

2.     Is same-day store pickup available for the iPhone 15 at iPlanet?

A.     Yes, same-day pickup may be available at select iPlanet stores, subject to stock availability.

3.     What are the features of the iPhone 15?

A.     The iPhone 15 features Dynamic Island, the A16 Bionic chip, a 48MP camera, and USB-C connectivity.

4.     Does the iPhone 15 support both eSIM and physical SIM cards?

A.     Yes, the iPhone 15 supports both eSIM and a physical SIM card in India.

5.     Does the iPhone 15 support Magsafe accessories?

A.     Yes, the iPhone 15 supports MagSafe accessories, including chargers, wallets, cases and other compatible magnetic accessories.

6.     Is the iPhone 15 water-resistant?

A.     Yes, the iPhone 15 has an IP68 water and dust resistance rating.

7.     What storage options will be available for the iPhone 15?

A.     The iPhone 15 comes in 128GB, 256GB and 512GB storage options.

8.     What accessories are included inside the iPhone 15 box?

A.     The box includes the iPhone 15 and a USB-C charging cable.

9.     Does iPhone 15 support Apple Intelligence?

A.     No, Apple Intelligence is not supported on the iPhone 15.

10.  Should I buy Apple Care for iPhone 15?

A. Apple Care+ is useful if you want additional coverage for accidental damage and repairs.

 

MacBook Neo

1.     Can I trade in my old laptop at iPlanet when purchasing the MacBook Neo?

A.     Yes, iPlanet offers exchange programs on eligible laptops when purchasing a new MacBook Neo.

2.     Does iPlanet offer EMI or no-cost financing options for the MacBook Neo?

A.     Yes, iPlanet offers EMI and no-cost EMI options through select banking partners.

3.     What are the storage options available for the MacBook Neo?

A.     The MacBook Neo is available in 256GB and 512GB SSD storage options.

4.     Does the MacBook Neo have a backlit keyboard?

A.     No, the MacBook Neo does not feature a backlit keyboard.

5.     Does the MacBook Neo support MagSafe charging?

A.     No, the MacBook Neo charges via USB-C and does not support MagSafe charging.

6.     How long does the MacBook Neo battery last on a single charge?

A.     The MacBook Neo delivers up to 15 hours of web browsing and up to 18 hours of video playback on a single charge.

7.     What colors is the MacBook Neo available in?

A.     The MacBook Neo comes in Silver, Blush, Citrus and Indigo.

8.     Does the MacBook Neo support Apple Intelligence?

A.     Yes, the MacBook Neo supports Apple Intelligence.

9.     What chip powers the MacBook Neo?

A.     The MacBook Neo is powered by Apple’s A18 Pro chip.

10.  Is student discount available on MacBook Neo?

A. Yes, eligible students can avail education pricing and student offers on the MacBook Neo.

 

13-inch MacBook Air M5 (2026)

1.     Does iPlanet offer AppleCare+ for the 13-inch MacBook Air M5?

A.     Yes, Apple Care+ is available for the 13-inch MacBook Air M5 at iPlanet.

2.     Is same-day pickup available for the 13-inch MacBook Air M5 at iPlanet stores?

A. Yes, same-day pickup may be available at select iPlanet stores, subject to stock availability.

3.     What are the specifications of the 13-inch MacBook Air M5?

A.     The 13-inch MacBook Air features the Apple M5 chip, a Liquid Retina display, up to 24GB unified memory and SSD storage.

4.     What storage variants are available for the 13-inch MacBook Air M5?

A.     The 13-inch MacBook Air M5 is available in 256GB and 512GB SSD storage options.

5.     How much unified memory does the 13-inch MacBook Air M5 support?

A.     The 13-inch MacBook Air M5 supports up to 24GB of unified memory.

6.     Does the 13-inch MacBook Air M5 support Apple Intelligence?

A.     Yes, the 13-inch MacBook Air M5 supports Apple Intelligence.

7.     What is the battery life of the 13-inch MacBook Air M5?

A.     The 13-inch MacBook Air M5 delivers up to 18 hours of battery life.

8.     Which ports are available on the 13-inch MacBook Air M5?

A.     It includes MagSafe, two Thunderbolt/USB 4 ports and a 3.5mm headphone jack.

9.     Does the 13-inch MacBook Air M5 support external displays?

A.     Yes, the 13-inch MacBook Air M5 supports external displays.

10.  What accessories come inside the 13-inch MacBook Air M5 box?

A.     The box includes the MacBook Air, a USB-C to MagSafe 3 cable and a power adapter.