Prepare your device for service

Please bring your device to our service centre, or before you send it to Apple. Depending on whether you’re bringing your device in or sending it, you can find additional steps in the next sections. If your device is unresponsive or you otherwise can’t complete some of the steps, do as many as you can. You may also be able to complete some steps on the web on your Apple ID Account page

1. Back up your iphone or ipad:
   • Back up with iCloud
   • Back up with your Mac
   • Back up with your PC
   
   
2. Turn off Find My: Go to the Settings app > your name > Find My, then tap "Find My [Device]" and turn it off*. If you can’t turn off Find My this way on your iPhone, go to the Find My app or iCloud.com/find, select your iPhone, then select Remove This Device and follow the onscreen instructions to prepare it for repair. 

*To prevent anyone else from getting your device serviced without your knowledge, Apple may not be able to service your device if Find My isn’t turned off.